![]() Even check out time is 12 a cleaning walked right in! No knocking. I have never felt so disrespected and treated like garbage by someone who’s job is hospitality. I would have giving it 5 stars had it not been for a lady named Efren in guest services. The hotel should also have an agreement with the retail businesses to not disrupt hotel guests with their deliveries and use of the trash compactor in the middle of the night! Bottom line, the fact that guests could not have a restful nights stay at a hotel, is not good for a hotel! I mean, isn’t this the main purpose for hotels?! For guests to be able to sleep comfortably without disruption?! So beware of this HUGE issue if you decide to actually book a room with this DoubleTree Hilton Hotel. The rooms should be made sound proof, with sound proof windows as well. Awakened again, by the hotels laundry delivery service truck at 6am!!!! Rolling his Containers into and out of the truck, using the load lift gate each time. Extremely disappointing! Nothing we could do. They told us they did not have a new room for us, and that they were fully booked, and were “prioritizing large groups” and did not have a new room for us. Later that day, upon returning to the hotel around 4pm, we came back to the front desk, there was new shift working the front desk. We told them we would be back later after our event, to get the room. ![]() They said they would move us on the other side of the hotel, but they had to wait for guests to check out (which they assured us they would have) and they could hold a new double room for us. Saturday morning we told the front desk staff about the issue. Song with this nuisance the doors below us (staff entrance) would open and be slammed non-stop for the next hour. Not sure if it was working for the hotel or the retail, but after this, it was not easy to fall asleep again. Friday night, we were awakened at 3:30am, by a big rig truck, delivering or picking up something. However, you will not be able to have a restful stay at all. ![]() Room 201, the East wing of the hotel, right next to the retail shops (Marshalls), and above their delivery dock and industrial trash compactor. Don’t expect to get any rest at this DoubleTree. ![]()
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